Shipping policy

Shipping Policy

1. Order Processing Time
Each order is carefully prepared in our atelier to ensure exceptional quality. Orders are processed within 1 to 3 business days after payment confirmation.

2. Shipping Methods and Delivery Times
We offer several delivery options:

• Standard Shipping: 5 to 7 business days.
• Express Shipping: 1 to 3 business days (subject to regional availability).
• International Shipping: 7 to 10 business days (depending on the destination).

All packages are shipped via premium carriers to ensure secure and timely delivery.

3. Order Tracking
Once your order has been shipped, you will receive an email with a tracking number. You can monitor your shipment in real-time via the carrier's website.

4. Shipping Costs

• Shipping fees vary based on the destination and chosen method and will be calculated at checkout.
  

5. Delivery Zones
We ship worldwide. However, certain destinations may be subject to restrictions or additional fees due to remoteness or local regulations.

6. Duties and Taxes
For international orders, customs duties and local taxes may apply and are the responsibility of the customer. These charges vary by country and are determined by local authorities.

7. Damaged or Lost Packages
If your package arrives damaged, please contact us immediately at helenecastelalota@yahoo.fr with photos of the packaging and the product. In case of a lost package, our customer service team will work with the carrier to resolve the issue promptly.

8. Returns and Exchanges
Please refer to our Return Policy for detailed information on procedures and applicable conditions.

Customer Service Contact
For any inquiries regarding your shipment, please contact us at helenecastelalota@yahoo.fr